Your Privacy Matters

Privacy Policy

How CTC Waterworks collects, uses, and protects your personal information

Last updated: December 2024

Introduction

CTC Waterworks ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms or request quotes
  • Subscribe to our newsletter or marketing communications
  • Register for events or webinars
  • Contact us via phone, email, or other communication methods
  • Apply for employment opportunities

This information may include:

  • Name and contact information (email, phone, address)
  • Company name and job title
  • Agricultural operation details (crop types, acreage, etc.)
  • Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our site
  • Referring website information
  • Device identifiers and characteristics

How We Use Your Information

We use the information we collect for various business purposes, including:

Service Delivery

  • Responding to inquiries and quote requests
  • Providing technical support and customer service
  • Processing orders and managing accounts
  • Scheduling installations and maintenance

Communication

  • Sending product updates and newsletters
  • Notifying about service appointments
  • Sharing industry news and educational content
  • Marketing relevant products and services

Business Operations

  • Improving our website and services
  • Analyzing usage patterns and preferences
  • Conducting market research
  • Ensuring security and preventing fraud

Legal Compliance

  • Meeting regulatory requirements
  • Responding to legal requests
  • Protecting our rights and interests
  • Enforcing our terms of service

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as website hosting, email services, and customer relationship management platforms.

Authorized Dealers

With your consent, we may share your contact information with our authorized dealers in your area to provide local service and support.

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption
  • Regular security assessments
  • Access controls and authentication
  • Employee training on data protection
  • Secure data storage and backup systems
  • Network security monitoring
  • Incident response procedures
  • Regular software updates and patches

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

  • Request access to your personal information
  • Receive a copy of your data in a portable format
  • Request information about how we use your data

Correction and Deletion

  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Types of cookies we use include:

Essential Cookies

Required for basic website functionality and security

Analytics Cookies

Help us understand how visitors interact with our website

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

CTC Waterworks

460 McLaughlin Rd, Yakima, WA 98908
(509) 901-7476
privacy@ctcwaterworks.com

Privacy Officer

For specific privacy-related inquiries, you may contact our Privacy Officer directly at the email address above. We will respond to your inquiry within 30 days.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.